Jetclub Ltd t/a Spear Travels, Broads Travel & Regent Travel, a trading name of Hays Travel Limited.
Registered Address: Gilbridge House, Keel Square, Sunderland, Tyne and Wear, SR1 3HA.
VAT Number: 193167195
Company Number: 1990682
Country of Registration: England
Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday through us as your travel agent you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. The suppliers identified on your ATOL Certificate will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where the supplier is not able to do so, for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought, or a suitable alternative. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme. If the supplier identified on your ATOL certificate is unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
We are a member of ABTA with membership number 34115. We follow ABTA’s Code of Conduct to provide a high standard of service to you. For more information about this and the benefits of ABTA’s ADR go to www.abta.com
Administration Fees & Booking Conditions:
We reserve the right to charge a fee (from £25.00 to £150.00 per person) for any amendments or cancellations brought about by the client after the booking is agreed, or through misinformation supplied to us at time of booking. This is in addition to the supplier’s contractual costs for such matters. All deposits are non-refundable. Depending on the time of cancellation or amendment up to 100% of the actual cost of a booking can be lost, plus our administration fees on top. Please be aware that many flight tickets are non-refundable and non-changeable and that even a wrong letter in a name can invalidate a ticket. All names should be as per passport using the first forename in full, not abbreviated. If you have not seen the supplier’s booking conditions at the time of booking, please ask for written details. Wherever practical, you will be asked to sign a booking form confirming acceptance of these conditions. If this is not practical, payment or acceptance of the supplier’s copy of the invoice, or the actual tickets themselves, will constitute acceptance of those conditions and enter you into a legally binding contract with the supplier or principal with whom you have the contract. Jetclub Ltd t/a Spear Travels & Broads Travel act as an agent for these suppliers and do not act as principal. We reserve the right to charge fees on low-value bookings, flights and price-match bookings which will be quoted and agreed in advance. Please contact us for a full list of current fees.
Passports & Visas:
We can provide general information about the passport and visa requirements for your trip, but this is for guidance only and it remains your responsibility to check the requirements before you travel. Your specific passport and visa requirements, and other immigration requirements are your responsibility, and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the supplier accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date. For more information on passports please visit https://www.gov.uk/browse/citizenship/passports
Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please ask us for full details. We can provide general information about any health formalities required for your trip, but you should check with your own doctor for your specific circumstances. Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit www.fco.gov.uk.
Health & Inoculations:
It is your responsibility to ensure that you have the correct inoculations in place or arranged at the time of booking your holiday or flight and that you have taken adequate medical precautions which can be checked on the nhs.uk website. Medical advice should be sought from your G.P. (they may charge) or medical centre, which have access to up-to-date information and, in the case of your GP, are aware of your personal medical history, before you book your holiday, flight or business trip. Jetclub Ltd t/a Spear Travels & Broads Travel cannot be held responsible if you are unable to travel due to improper medical advice or lack of requisite inoculations. Be aware that inoculation requirements can change overnight, in the event of an epidemic (or pandemic such as Covid), so be sure that you regularly check the situation prior to departure. Please be aware that some inoculations or certificates e.g. Yellow Fever, can take several days or weeks to obtain or to provide acceptable cover to allow entry. Without the correct inoculations you can be refused boarding and/or entry to, or transit via, a country, even though you may have been flown.
Further travel health advice can be found on https://travelhealthpro.org.uk/countries
Travel Insurance:
It is mandatory that you are properly covered abroad and many suppliers require proof that you have insurance in place before accepting a booking. EHIC, or the new GHIC, the cross-guarantee to provide basic reciprocal NHS style cover within full EC member states is not accepted as travel insurance, as it does not provide for repatriation in the event of accident or illness etc. Costs for health facilities and repatriation in many countries can be extremely high (minimum £25,000 for an air ambulance). Always ensure that you know the 24-hour emergency telephone number, the policy number and that your family and/or friends have a copy of the insurance policy (and your passport) at home. Keep the actual policy, or policy details, with you at all times whilst you are abroad. We further advise that you photocopy or scan your passport before your trip and retain a copy for yourself and give a copy to your next of kin or contacts. Check the expiry date on your EHIC and replace with an GHIC as necessary.
Data Protection:
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use, store and process the Personal Information you provide, including but not limited to names, address, date of birth, any special needs/dietary requirements etc. You will have been requested to give us consent to this data storage and processing at the point of your initial enquiry. You can opt out of any marketing activities at any time. We take full responsibility for ensuring that proper security measures are in place to protect your information. We may need to pass your Personal Information on to the relevant suppliers of your travel arrangements, such as your tour operator, airlines, hotels and transport companies. Your Personal Information might also be provided to security and/or credit checking companies and public authorities such as customs/immigration if required, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination might not be as strong as the legal requirements in this country. We will not however, pass any Personal Information onto any person or company not responsible for part of your travel arrangements or any other Third Parties for marketing purposes. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we may not be able to confirm your booking. In making this booking, you consent to this information being passed on to the relevant persons as above. Usually your tour operator or other principal will pass this information onto their suppliers once we have provided it to them. Their use of your information is subject to their privacy policy, both in respect of your booking and any future marketing, and is their responsibility. Your data controller is Jetclub Ltd. You are entitled to a copy of your information held by us. If you would like to see this please ask us. We will erase your data once we no longer have a purpose to hold it or after 3 years of inactivity. For full details of how we handle your Personal Information, please review our latest Privacy Policy – ask a member of our staff for a copy or view it online on our website at www.speartravels.net/privacy.
General Information:
Jetclub Ltd t/a Spear Travels & Broads Travel acts as an agent for ATOL holders with whom you have a contract. We do not charge for standard UK registered Visa & MasterCard credit & debit cards. We charge 2.5% (including VAT) for Visa & MasterCard debit & credit business or corporate cards. We reserve the right to charge retrospectively if misinformation supplied at time of booking as to the type of card used. We charge up to 5% (including VAT) for foreign registered cards. We do not accept American Express. We reserve the right to refuse payment by card. By accepting this booking confirmation, you are accepting that you understand and agree all the above terms and conditions. We cannot be held responsible if you have not read any of the information that is sent to you. It is your responsibility to ensure that it is all correct and as per your expectations and instructions, and that you are compliant of entry requirements to both enter the destination and to return to the UK.
For FCO advice please go to: https://www.gov.uk/foreign-travel-advice
Please note that all calls to Spear Travels and Broads Travel businesses will be recorded for training and monitoring purposes. We do this in the interests of offering a good service to our customers. Your information will not be transferred outside the UK or European Economic Area and will only be processed by Spear Travels Group for the reasons listed here. Your information may be shared with other organisations if they have a legal right to it.
ALL INFORMATION CORRECT AT TIME OF PUBLICATION
June 2026. If in any doubt whatsoever please contact us. E&OE.
Other Terms & Conditions
Win A £1,000 Holiday Voucher with Best of Touring
1. Promoter
This prize draw is promoted by Jetclub Ltd, trading Spear Travels Group, Spear Travels, Broads Travel and Regent Travel (“the Promoter”). Registered office: Gilbridge House, Keel Square, Sunderland, England, SR1 3HA.
2. Eligibility
2.1 The draw is open to UK residents aged 18 or over.
2.2 Employees of Spear Travels Group and their respective parent companies, subsidiaries, affiliates, agents, or anyone else professionally connected with this promotion, along with their immediate family members, are not eligible to enter.
2.3 By entering, you confirm that you are eligible to do so and accept these Terms and Conditions. The Promoter reserves the right to verify eligibility at any stage and to disqualify any entrant who does not meet the eligibility criteria.
3. Entry Period
3.1 The draw opens at 9:00am on 5th May 2026 and closes at 11:59pm on 28th July 2026 (“the Entry Period”).
3.2 Entries received outside of the Entry Period will not be considered.
4. How to Enter
4.1 To enter, complete the online entry form at speartravels.net during the Entry Period, providing all required details.
4.2 Only one entry per person is permitted. Multiple entries from the same individual will be disqualified.
4.3 Entries must be made directly by the individual entering. Entries made via third parties, automated entry systems, or any other bulk entry method will be disqualified.
4.4 The Promoter accepts no responsibility for entries that are lost, delayed, corrupted, or not received for any reason.
5. The Prize
5.1 One winner will receive a £1,000 holiday voucher, redeemable against a holiday booked through Spear Travels Group.
5.2 The voucher must be used to make a booking by 31st December 2026. Bookings made after this date will not be eligible.
5.3 The voucher has no cash alternative and is non-transferable.
5.4 The prize is subject to availability at the time of booking.
5.5 Travel insurance and any personal expenses are not included in the prize and remain the responsibility of the winner.
5.6 The winner is responsible for compliance with all entry requirements applicable to their chosen destination, including but not limited to visas, passport validity, and any health-related travel requirements.
5.7 No part of the prize may be exchanged, transferred, or redeemed for cash.
6. Winner Selection and Notification
6.1 The winner will be selected by a random draw conducted under the supervision of Spear Travels no later than 25th August 2026.
6.2 The winner will be notified by email or telephone, using the contact details provided at the time of entry, within 7 days of the draw taking place.
6.3 The winner must respond to the notification within 14 days of the date the notification is sent. If the winner does not respond within this period, the Promoter reserves the right to withdraw the prize and select an alternative winner.
6.4 The Promoter reserves the right to carry out reasonable verification checks before confirming the prize.
7. Publicity
7.1 The winner agrees that the Promoter may use their first name and county of residence for promotional purposes in connection with this prize draw, including on the Spear Travels website and social media channels, without further compensation.
7.2 If the winner objects to any such use, they should notify the Promoter at the time of claiming their prize.
8. Data Protection
8.1 Personal data provided when entering this draw will be used by the Promoter for the purpose of administering the promotion and, where consent has been given, for marketing communications.
8.2 The Promoter will handle all personal data in accordance with its Privacy Policy, available at speartravels.net/privacy-policy, and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
8.3 Entrants may withdraw consent or request deletion of their data at any time by contacting the Promoter via the details on the website.
9. General Conditions
9.1 The Promoter reserves the right to amend or withdraw this promotion at any time, without prior notice, where circumstances make this necessary in the Promoter’s reasonable opinion.
9.2 The Promoter reserves the right to disqualify any entrant who acts in a way that is contrary to the spirit of the promotion, including but not limited to fraudulent entry, cheating, or abusive behaviour towards staff.
9.3 The Promoter accepts no liability for any loss, damage, or disappointment suffered as a result of entering this promotion or as a result of accepting the prize, except where such liability cannot be excluded by law.
9.4 These Terms and Conditions shall be governed by and construed in accordance with English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9.5 This promotion is in no way sponsored, endorsed, or administered by, or associated with, any social media platform.
Last updated: May 2026
£100 Free Spending Money Promotion
Offer valid on new holiday bookings made between 1 July 2026 and 6 July 2026, for departures between 1 July 2026 and 30 September 2026. Minimum spend applies. Customers will receive £100 free spending money in currency or loaded onto a Cash Passport when they purchase a minimum of £100 in travel money in a single transaction. Excludes sterling transactions. Offer applies to new bookings only, is limited to one incentive per booking, and cannot be applied retrospectively, exchanged for cash, or combined with other promotions.
Last updated: 01 July 2026
No Deposit On Selected 2027 Holidays Promotion
No deposit available on new bookings made between 1 July 2026 and 12 July 2026, for selected holidays departing from 1 January 2027. Only available on direct debit bookings. Customer must be 18 years or over and have a valid email address and bank account to qualify for a direct debit with us.
Last updated: 01 July 2026
£100 Off USA Holidays Promotion
£100 discount applies to new bookings for selected USA holiday packages made between 1 July 2026 and 8 July 2026. A minimum spend of £3,000 per booking is required (£4,000 minimum spend for Gold Medal packages). Please ask you agent for more details on which holidays are applicable.
Last updated: 01 July 2026