Scheduled Flights
Please note that there is no consumer protection in the event of financial failure of a scheduled airline whether the airline is a traditional IATA airline or Low Cost Carrier.
It is only when a flight is purchased as part of a package that it is covered by ATOL, a consumer protection bonded scheme, set up to protect consumers in the event of their tour operator ceasing to trade.
Guarantee
A guarantee can be additionally purchased to protect you against the risk of financial failure by any un-bonded travel supplier booked by Broads Travel. You should understand any exclusions, which typically may (and not limited to) include any airline in Chapter 11 and/or start up carriers. The guarantee has a maximum claim of £1500 per passenger.
The guarantee (when taken) provided by Journeys Agent Protection will reimburse Broads Travel for the failure of any un-bonded travel arrangement. The indemnity is not a substitute for travel insurance for which most standard travel policies do not provide insolvency protection. Upon receipt of the settlement, Broads Travel would reimburse the customer the amount received.
Please contact your Broads Travel Consultant for further information or to initiate the cover.
Consumer Credit Act
It may be possible to receive some protection under the Consumer Credit Act through utilisation of a credit card when utilised for payment directly through the airline and not on a debit or charge card.
Once your information is passed on to the suppler of your travel arrangements (such as your tour operator) the use of the information will be subject to their own data protection policy. You may find copies of this policy within your brochure, it may be set out on your confirmation documentation, or you may request it from us.
Broads Travel Group will have used the information that you provide in order to ensure your booking is processed correctly.
Broads Travel Group may hold your information and use it to inform you of offers in the future. Broads Travel Group may also provide your details to selected third parties for similar purposes.
For details of Broads Travel specific policy, please call Kate Osborne on 0121 250 2205.
If you do not wish your data to be used for any future marketing purposes, then please inform us that this is the case.
